Frequently Asked Questions
Your order will be shipped within 1 business day.
You will automatically receive the tracking number by e-mail 1 working day after placing your order.
The following factors have an influence on the shipping time:
- When was the order placed?
- Which country do you ship to?
- What was ordered, see item description.
We ship your order from our own shipping warehouse. Therefore, the average shipping time is:
- Germany 1-3 working days
- Austria 4-6 working days
- Switzerland 4-6 working days
Simply use our contact form or send an email to: firstname.lastname@example.org
Or call 0152 23194920
It is possible to make subsequent changes to the order within 12 hours. Just write to our support.
We can change the following details for you later:
- Shipping Information
- Your first & last name
- Your e-mail address
- Your phone number
- You should contact us within 12 hours after placing the order.
- We cannot cancel an order that is already in transit.
- 100% solid wood
- Handwork from the Black Forest
- Easy to use
- All from a single source
If the product is damaged, you should report the damage to us within 14 days of ordering. Within the period, we will bear the cost of the new product.
In this case you should send us your order number and a photo of the damaged product. We ask you to report the damage within 24 hours after delivery of your order. Otherwise we cannot consider the complaint.
- Credit cards (VISA, Mastercard, American Express)
- Instant Banking